If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection. We do everything we can to make sure the right item reaches you in perfect condition. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging. Once the product is delivered, you'll have 30 days to decide that you definitely want to keep it. All of our products are new unless stated and come with a 30-day money-back guarantee and a 5-year warranty as standard. You can purchase from Gear4music with complete confidence and peace of mind.